You may return any item you are dissatisfied with within 30 days of purchase, for a full refund, minus shipping. Xelement boots will have a 25% restocking fee. We would prefer that you come visit us again as a happy customer, knowing that if you're not satisfied with whatever you purchase from us, that you can return it and get your money back. Please Contact Us for information on returning a product prior to doing so.
Back Order Policy
Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal. If an item you purchased is back ordered, we will contact you with further instructions.
Most Items will ship within 24 hours. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer.
Cart Total Shipping
Up to-$299.99 $14.99
Over $500 FREE
If you would like expedited shipping, please Contact Us for a shipping quote.
Damaged Goods Policy
Please contact the package carrier (UPS, FedEx, or USPS) and file a claim using the package tracking number. All claims must be filed with the carrier.